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Have questions about bean variety, cooking quality, packaging, or bulk purchases? Ruby Beans experts are ready to guide and assist you.
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FAQ
Find answers to common questions here.
What is the quality guarantee and product return policy?
Due to the consumable and hygienic nature of legumes, food safety regulations prohibit returns or exchanges once sealed packaging is opened. However, if an unopened package has torn seals, mismatched items, or shipping damage, sending photos via WhatsApp will initiate immediate review and replacement or compensation.
How long does order delivery take?
Orders shipped via Express Post and Tipax usually take 2 to 4 business days. Bulk and high-tonnage orders are shipped via reputable freight services, with shipping costs calculated according to approved tariffs and paid by the buyer.
Do you deliver across all of Iran?
Yes! Ruby Beans is a completely online store, and all orders are dispatched in secure hygienic packaging to all cities and towns via express post, courier, and freight services.
How can I track my order?
As soon as your package is dispatched, the tracking code or waybill is sent to your ordering WhatsApp chat, allowing real-time tracking through the postal tracking portal.
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