Frequently Asked Questions

You can view specifications and weights on the website and click order to connect directly via WhatsApp with our sales experts. Following order details confirmation and proforma invoice issuance, your order will be prepared and shipped.

Since orders are placed directly via WhatsApp, following item confirmation and proforma issuance, payment is completed via direct bank transfer (card-to-card, ACH/wire transfer) with proof of receipt and complete assurance.

All orders are packaged at our central warehouse and dispatched via Express Post, Tipax, and for heavy bulk shipments via reliable freight services. Delivery via post and Tipax typically takes 2 to 4 business days, and packaging is completely hygienic and sturdy. Shipping costs are based on carrier tariffs and covered by the buyer.

Ruby Beans legumes are harvested naturally and freshly straight from branches and bushes in the fields. As genuine direct-from-nature produce, they are not free of natural plant debris or chaff; we strongly recommend that customers inspect and clean them before cooking, just like any fresh farm produce.

Yes, Ruby Beans is a direct supplier to dozens of caterers, restaurants, and retail stores nationwide. For ton-scale orders and bagged packaging at wholesale discount rates, contact our wholesale division via WhatsApp.

As soon as your order is dispatched, the postal tracking code or waybill number is sent to your ordering WhatsApp chat, enabling real-time status updates through the carrier tracking system.

To preserve maximum nutritional value and freshness, follow these essential guidelines:
1. Dry, cool, and dark environment: Keep grains in a cool place (below 18°C) away from moisture, stove heat, and direct sunlight.
2. Airtight containers: Using glass or metal jars with airtight gaskets prevents humidity and ambient pests.
3. Natural pest prevention: Placing dried bay leaves, rock salt, or dried garlic cloves among grains repels insects.
4. Initial freezing for long-term storage: If keeping legumes for several months, placing grains in the freezer for 48 hours prior to cupboard storage neutralizes any potential pests.

All Ruby Beans legumes come from the current crop year, and stale or long-stored beans are never offered. The beans are fresh, high-quality, and very easy to cook, delivering great texture and authentic fresh taste.